What is your return policy?
At MAYQUANT LLC, we offer a 30-day return policy, with no special catches or exceptions. All we ask is that you send the items back to us in the same condition in which you received them, with tags attached and proper packaging.
If you are not 100% satisfied with your purchase, you can return your order to us for a full refund. (Returns must be unworn, in the state you received them, with tags still attached.)
How do I return an item?
To return an item for store credit only, please follow these steps:
Check Eligibility: Ensure your item is eligible for return based on our return policy, which typically includes returning the item within a specified timeframe and in its original condition.
Initiate the Return: Contact our customer service team to initiate the return process. You can often do this through our website, by email, or by phone. Provide your order number and details about the item you wish to return.
Pack the Item: Pack the item securely in its original packaging (if possible) and include any accessories, manuals, or documentation that came with it.
Ship the Item: Ship the item back to us using a shipping method that provides tracking and insurance. The return shipping cost is usually your responsibility unless the return is due to our error.
Receive Store Credit: Once we receive and inspect the returned item, we will issue you store credit for the returned item based on our return policy.
If you have any questions or need assistance with the return process, feel free to contact our customer service team for help.
Are there any items that cannot be returned?
Yes, there are specific items that typically cannot be returned, such as swimwear, damaged items, or items that have been worn or used. Our return policy may outline these restrictions to ensure hygiene, safety, and product integrity standards are maintained. If you have questions about the return eligibility of a specific item, please review our return policy or contact our customer service team for clarification.